Tensor AI

Automate your healthcare phone calls

Transform your practice by automating phone calls. Increase productivity and improve patient outcomes.

Tensor Phone Bot
The patient's name is Laura Ferno, and their date of birth is February 20, 1990.
Authorization ID: 1991615
HIPAA Compliant
We are proudly HIPAA-compliant

Client Testimonials

Tensor is trusted by visionary healthcare leaders.

Tensor has transformed the way our team manages prior authorization. Its gone from Excel sheet chaos to streamlined and automated. Saves my team hours a day.
Inder Takhar

Inder Takhar

COO, trüHealthNow

Love the product and the team. They flew out to our offices, sat with our medical billers to deeply understand our workflows. Then they tailored the product to our needs. It's been a game changer.
Ron Dayton

Ron Dayton

CEO, Physicians Choice Medical Billing

Before Tensor, we had 6 full-time staff just focused on prior authorizations. Waiting on the phone for hours. Chasing down payor decisions. Now, 5 of those 6 FTEs are focusing on clinical work. What a win!
Cindie Ruben-Brown

Cindie Ruben-Brown

Director of Patient Access at Ascension

Never pick up the phone again

Tensor automates workflows across patient access, clinical workflows, and revenue cycle management.

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Patient Access

Patient Intake & Scheduling

Save time taking patient's information and scheduling appointments over the phone.

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Revenue Cycle Management

Prior Authorization & Referrals

Automate your prior authorizations -- for good. When all else fails, and you need to pick up the phone, now you can delegate those calls to Tensor.

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Patient Access

Verification of Benefits

Instead of reaching for the phone to verify elegibility and benefits, send it to our bot to handle.

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Revenue Cycle Management

Payor Follow-up

Tensor automatically follows up – calling the payor to get updates on outstanding requests.

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Clinical

Outpatient follow-up

Free your nurses up from hours of tedioius calls to patients. Let Tensor handle them.

Automating phone calls to all major payors

PayorImageAetna
PayorImageBCBS
PayorImageCarefirst
PayorImageCigna
PayorImageUHC
PayorImageHumana
PayorImageOptum
PayorImageCVS
PayorImageCarelon
PayorImageAetna
PayorImageBCBS
PayorImageCarefirst
PayorImageCigna
PayorImageUHC
PayorImageHumana
PayorImageOptum
PayorImageCVS
PayorImageCarelon
PayorImageAetna
PayorImageBCBS
PayorImageCarefirst
PayorImageCigna
PayorImageUHC
PayorImageHumana
PayorImageOptum
PayorImageCVS
PayorImageCarelon

How It Works

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STEP 1

Upload Excel files from your EHR

No need for heavy integrations and implementation delays.

  • Export records from your EHR
  • Upload them into the Tensor dashboard
  • Set the bot to work
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STEP 2

Tensor bot starts making calls

The Tensor phone bot uses the records that you imported in step 1 to make phone calls on your behalf.

  • See status on ongoing calls
  • Review call transcripts & outcomes
  • Set rules & schedules to manage calls
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STEP 3

Your team is always in the loop

If the Tensor phone bot needs help, it will transfer the call to someone on your team who can take over.

  • Escalate only the most challenging calls to your team
  • The bot puts the call on hold while your teammate joins
  • Your teammate sees the call transcript & the bot's reason for escalation
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STEP 4

Analytics & insights

Tensor tracks every call and shows statistics to help you understand the health of your business. Identify trends to save time & bring in more revenue for your practice.

  • Total prior authorization volume
  • Average call time
  • Top claim denial reasons

Automate your healthcare phone calls

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